Online trading has been the ”Next Big Thing” for some time now and always has challenges, mainly in that it misses the human element due to automation and standardised processes.
We at LOR Technologies (Pty) Ltd wanted to create a mechanism that will treat buyers the same in the digital world as what you would treat any buyer in the physical world.
After a few years of R&D, testing, building and re-building the LOR Technologies team finally got a product that could do that. (Developed, with an SA Patent issued and US & Europe patent applications in submission pending Patents)
LOR is live, it tracks the movements of the buyers looking at your stock in the online showroom at that very moment, every movement on the dashboard is a real person looking at a stock item, and it’s instant! Hence the name Live Online Retail (LOR).
LOR ensures that a representative is able to engage live with buyers, by announcing that they are there to assist, when the buyer is browsing online.
LOR engages the buyer even before he/she submits a lead or fills in a form, so we prompt/influence a sales discussion before the decision is made. Imagine standing in a store and you have to wait for a sales person to assist you, the situation is frustrating - that is a standard online chat or Chat Bot vs. a sales person immediately engaging with you before you have to look around for help - that is LOR, there is no waiting periods or queues, the engagement is instant.
The buyer has no obligation to provide any personal information unless they are ready to do so, most chats services requires a upfront registration of sorts.
Online shopping is a 24/7 event and an instant response from an actual sales person with knowledge on the product ensures a quick conversion - LOR will even extend the retail hours of your business without the expensive overheads because it’s mobile! When the customer is engaging online a representative can sell/engage where ever they are and at any time which suits the customer.
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