PayPal launches Seller Protection in some Sub-Saharan Africa countries.Providing Peace of Mind for Merchants and Supporting Business Growth | eCommerce Africa
PayPal has announced the launch of its Seller Protection Programme in some Sub-Saharan Africancountries, in an effort to empower local businesses to tradeonline, both locally and globally, with confidence and peace of mind. 
PayPal’s Seller Protection Programmeis designed to help protect merchantsfrom buyer’s claims, chargebacks, and reversals, so that they arebetter able to take advantageof the opportunities offered by eCommerce. The programme may provide coverageto sellersagainst claims, chargebacks or reversals on eligible sales in two cases, subject to the relevant terms and conditions set out in PayPal Legal Agreements:
  • Unauthorised transactions – When a buyer claims that they never authorised the payment for the purchase
  • Item Not Received – When a buyer claims that he did not receive the good or service purchased
The service is now available in South Africa, Kenya and Mauritius, and seeks to empowerbusiness owners in the region as they grow and expand their eCommerceactivity.The launch of the service comes at an ideal time, as African business owners can take advantage of the festive shopping season to sell more goods and services online, with the peace of mind that their shopping transactions are protected at all times. 
“The African continent is making immense strides in technology and eCommerce, but many are still unsure of the risks associated with selling goods and services online. The PayPal Seller Protection Programme allows merchants to trade online with greater confidence,” said Efi Dahan, General Manager, Middle East and Africa at PayPal.
PayPal’s Seller Protection Programmecoversboth tangible and intangible goods. Intangiblegoodsincludeservicessuchasflights and accommodation for travel, tickets to concerts or events, and professional services like graphic design, photography or business consulting. The programmehelps protect sellers with services such as enhanced security, 24/7 monitoring, merchant fraud prevention, dispute resolution and support for selling around the globe in 25 currencies and 200 countries. 
“At PayPal, when we approach online shopping, we don’t just look at the point of purchase. We’re invested in every step of the journey,” continued Dahan. “We are pleased to be able to introduce these improved protections as part of our work to increase trust and confidence in e-commerce.”

About PayPal

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 218 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. For more information on PayPal, visit For PayPal financial information, visit

Bridget Kemps –, +27 (0)74 367 1001