Frequently Asked Questions | eCommerce Africa

1. eCommerce Africa Confex

Cape Town

2. Customer Service

If you have any questions about the event, do not hesitate to email us

3. Registration

Registration can be completed through your sales representative

4. Agenda

If you are registered to attend and would like an updated copy of the agenda, you can request one from us




 Registration will open 1hour 30 minutes before the start of the conference.

Registration will be at the registration desks of the CTICC, Cape Town. You need not bring anything along with you as you are automatically added to the attendee list when you register. Please note that parking is complimentary, and you can collect your ticket at the help desk.
At registration you will receive Your delegate badge - without a badge you will not be allowed into the main plenary.

  • Police : 021 467 8000 /1 /2
  • Fire Station : 107
  • Medical Emergency : 084 124
  • Cape Town International Convention Centre : 021 410 5000
  • Kinetic Event Organiser : (+27) 071 677 5834

Our venue is proudly Kosher/Halaal friendly. Should you require a kosher meal, please send your requirement  to
Twitter Handle: @eCommerceConfex | Event Hashtags: #ECO19  | #eComConfex |#eCommerce
Accounts department Should you have a payment query please contact Megan Mitchley via (+27) 021 180 4700 or click here to send us an email
The wifi at the venue is password protected. Please visit the registration desk for assistance.
As an attendee you will receive periodic updates. However, you are welcome to request any information, such as an updated agenda, at any time via
We endeavour to get the presentations up after three working days of the event you will be sent a link to complete the event feedback form. Once completed you can download the event presentations
Smart Casual
CTICC East building Cnr of Rua Bartholomeu Dias and Heerengracht street, Cape Town.
There is underground parking provided at the venue. Parking garage P2
Note pads and pens are provided by the venue. We recommend you bring a power bank/additional battery pack as charging ports are limited.  Business cards - networking is our main objective, although you are able to swop contacts via the app we recommend bringing along business cards for any additional people you would like to connect with.

For everything else there is Customer Service. Our customer service desk is monitored by more than 1 person dedicated to assisting you with any other questions you may have about the event. (+27) 021 180 4700.

You can also visit our registration area should you have any app related questions or require any additional assistance with regards to your attendance throughout the 2 days

Cape Heritage Hotel 90 Bree St, Cape Town City Centre, Cape Town, 8000, South Africa
4 Min 1.2km
+27 21 424 4646

The Westin
Cape Town Convention Square, Lower Long Street, Cape Town, 8000, South Africa
1 Min 62m
+27 21 412 9999  

Protea Hotel Cape Town
North Wharf 1 Lower Bree Street, Foreshore  Cape Town  8002  South Africa
3min 260m

Radisson Blu Hotel & Residence
22 Riebeek Street
Cape Town, South Africa
8 Min 550m +27 21 467 4000

Southern Sun
The Cullinan 1 Cullinan St, Cape Town City Centre, Cape Town, 8001
+27 21 415 4000

All our event information is private and is accessed by following the event app link:
Session question and answer, In each session attendees will be able to relay their questions directly to the moderator and respective speaker. Fellow attendees are also able to up-vote questions to ensure they are addressed before less relevant ones. These questions are answered in real time during the session.

 Live polling, Attendees will have the opportunity to rate speakers, presentations, and a particular session.
Session and event feedback, Complete the event feedback form via the app. Attendees will be able to rate, comment, and grade all aspects of the event from venue to food and the event in its entirety.
Speaker profiles, Get to know the speakers by reading up on speaker profiles and accessing speaker company websites and social media link.


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